1+ months

Program Manager II - Austin, TX

Austin, TX 78701

1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Acts as a single point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Become a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develops a program, sharing customer vision and expectations for internal alignment. Deploys standard processes and tools that drive internal efficiencies and foster uniformity of work.\u0026nbsp;

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Manages, oversees and coordinates all operational aspects of global/strategic customer engagements for specific accounts. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors, and partners, so we are \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo;. Always represents Convergint as a leader, providing mentoring, coaching, and development of our colleagues. May have direct reports.

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Serves as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners, and manufacturers. Helps develop unique approaches and introduces advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor.

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Drives consistency in the delivery of all Convergint services across multiple locations, regions, and countries.

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Ensures adherence to specific customer standards, industry best practices, code requirements, and/or market regulations.

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis.

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Works with Convergint and customer technical teams to maximize system uptime through regular monitoring of systems, preventative maintenance programs, and life-cycle management.

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Engages with Lead Account Executive and local sales teams to introduce additional Convergint offerings. Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.

10.\u0026nbsp;\u0026nbsp; Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customers. Seeks feedback, driving continuous improvement. Resolves issues in an effective and timely manner by engaging appropriate teams.

11.\u0026nbsp;\u0026nbsp; Tracks financial performance on all projects and services to make sure all work is executed in a profitable manner. Compiles reports to provide spend data to internal teams and customers. Performs account fiscal analysis to present trends and make business recommendations.

12.\u0026nbsp;\u0026nbsp; Performs other duties and responsibilities as requested or required.



  • Information Technology
Posted: 2022-05-12 Expires: 2022-07-12

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Program Manager II - Austin, TX

Convergint Technologies
Austin, TX 78701

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