1+ months

Program Manager-Utilities Vertical (REMOTE)

Schaumburg, IL 60193 Work Remotely

Responsible for building, promoting, and maintaining unique customer programs and initiatives for Convergint\u0027s Utilities Vertical Market. Reporting directly to the Utilities Enterprise Program Manager, this role will identify and communicate opportunities for operational improvements and advancements. Guides and supports the activities of multiple Operations and Sales leads managing large/complex customers. Serves as a customer advocate and acts as a single point of contact, facilitating all internal and external communications. Effectively implements the execution of customers\u0026rsquo; installation and service strategies to exceed customer expectations with cost effective solutions. Provides strategic operational oversight, guiding Convergint teams and partners to ensure customer satisfaction.

1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Acts as a single point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develops a program, sharing customer vision and expectations for internal alignment. Deploys standard processes and tools that drive internal efficiencies and fosters uniformity of work.\u0026nbsp;

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Manages, oversees, and coordinates all operational aspects of global/strategic customer engagements for specific accounts. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners, so we are \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo;. Always represents Convergint as a leader, providing mentoring, coaching and development of our colleagues. May have direct reports.

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Serves as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners and manufacturers. Helps develop unique approaches and introduces advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor.

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Drives consistency in delivery of all Convergint services across multiple locations, regions and countries.

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis.

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Works with Convergint and customer technical teams to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Engages with Lead Account Executive and local sales teams to introduce additional Convergint offerings. Demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.

10.\u0026nbsp;\u0026nbsp; Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customer. Seeks feedback, driving continuously improvement. Resolves issues in an effective and timely manner by engaging appropriate teams.

11.\u0026nbsp;\u0026nbsp; Tracks financial performance on all projects and services to make sure all work is executing in a profitable manner. Compiles reports to provide spend data internal teams and customer. Performs account fiscal analysis to present trends and make business recommendations.

12.\u0026nbsp;\u0026nbsp; Performs other duties and responsibilities as requested or required.

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Job Skills Requirements:\u0026nbsp;

  • Excellent organizational skills related to Program/Project Management
  • Broad based industry and market knowledge of network and low voltage building systems
  • Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project
  • Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
  • Strong financial competencies
  • Understanding of contract negotiation and administration
  • Strong work ethic with personal motivation to function individually and part of a team
  • Ability to create internal and external organizational alignment through relationships, communicating vision and team building
  • Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual
  • A leader that acts as a role model while guiding, developing and mentoring others within the organization
  • Strategic thinker with analytical problem solving tools and techniques
  • Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries


Education Requirements:

  • Bachelor\u0026rsquo;s degree in Engineering or related field


Experience Requirements:

  • Minimum of five years of utilities program management experience preferred.
  • Experience in one or more of the following industries preferred: electronic security, fire alarm \u0026 life safety, building automation and IT
  • Previous leadership experience is desired


Certifications \u0026 Licenses:

Project Management Institute (PMI) certification desirable; industry-specific certifications and/or licenses required; must have valid driver\u0026rsquo;s license.


Protective Clothing Required:\u0026nbsp;

The position may require Personal Protective Equipment (PPE) use such as safety glasses, steel-toed shoes or work boots, etc.


Physical Demands:\u0026nbsp;

While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls.\u0026nbsp; On occasion, the colleague may be required to stoop, bend or reach above the shoulders.\u0026nbsp; The colleague may occasionally lift, push, or pull up to 25 pounds.\u0026nbsp; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.



  • Information Technology
Posted: 2022-04-07 Expires: 2022-06-07

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Program Manager-Utilities Vertical (REMOTE)

Convergint Technologies
Schaumburg, IL 60193

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