1+ months

Project and Service Coordinator 2

Albany, NY 12207

This position is to support a specific customer for both their service and project related work in Upstate New York. The successful candidate can be located in either Albany, Syracuse or Buffalo New York. Under general supervision, answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers\u0026rsquo; first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers across Upstate New York. May act as a lead, coordinating the work of others, but not a supervisor. Performs other duties and responsibilities as requested or required.


Exceptional telephone and personal customer service skills and ability to work under pressure.

Excellent Microsoft Outlook, Excel, and Word skills.

Strong financial knowledge and skills\u0026mdash;ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.

Strong organizational skills and the ability to handle multiple projects tasks simultaneously.

Excellent ability to facilitate a collaborative working environment for customers and team members.



Minimum of three years of previous call center, dispatch, or administrative experience required.

Experience in construction industry environment preferred.



  • Information Technology
Posted: 2021-08-26 Expires: 2021-10-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Project and Service Coordinator 2

Convergint Technologies
Albany, NY 12207

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