1+ months

Project Manager

San Francisco , California 94105

Certain, Inc. is seeking an experienced Project Manager to lead our consulting projects through the best experience in the SaaS software industry. We are looking for someone to join our team who has a passion for customer success, can quickly earns a trusted advisor status with customers and prospects, and can manage multiple projects to completion. The Project Manager embraces and initiates change while becoming a role model for “win as one” culture across teams.

What you will do:

● Assist with pre-sales scoping of implementations with prospects

● Create SOW scope, define implementation details, and complete the estimation spreadsheet

● Work with Sales to close new services business

● Lead a team of Certain consultants on projects

● Leads the vision of the customer solution and engagement experience

● Ensure the success of customer during and post-sales implementations projects

● Manage simultaneous delivery of consulting projects of varying complexity in a high touch manner

● Proactively identify and mitigate risks jointly with customers

● Manage expectations of customers, consultants and internal stakeholders throughout the engagement

● Drive continuous improvement of consulting delivery processes, standards and practices

● Nurture and develop a trusted advisor relationship with key client stakeholders to ensure satisfaction

● Manage team performance to exceed targets: billable utilization, project revenue, and customer satisfaction

● Ensures accurate completion of consulting operational functions: time entry, resource staffing, forecasting and invoicing

● Contributes to project deliverables as needed

● Assist consultants on implementation on key sprint tasks as needed.

● Create a high expectation culture of performance and achievement

● Continually innovate with project collaboration tools, techniques, and processes

● Identify opportunities to upsell additional products and services

● Identify customer churn risks factors and work with the account’s Customer Success Manager


What you need to succeed:

● A self-starter who takes initiative with a positive attitude and growth mindset

● Scrum Master Certification or relevant project management experience

● Passionate about learning and applying new technologies

● Experience leading and managing remote-based consulting teams

● Minimum of 5-year experience leading Consulting teams, preferably within a software SaaS company

● Strong sense of customer passion, win-as-one.

● Highly analytical and strong problem-solving skills

● Highly effective at conflict resolution and negotiation

● Exceptional written and verbal communication skills, with meticulous attention to detail

● Experience with project collaboration tools, PSA tools, and Salesforce

● Bachelor’s Degree in a related technical discipline

● Ability to travel 40%


Posted: 2019-09-10 Expires: 2019-10-25

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Project Manager

San Francisco , California 94105

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