1+ months

Project Manager

Tampa, FL 33602
  • Job Code

About the Company: PCI, LLC has provided tax and revenue collection officials with innovative and scalable software solutions. PCI's software was built to handle some of the most intricate tax situations in the nation. Our system provides empowerment for local and state officials to streamline government solutions. We are an optimistic, fun, and tough group of problem-solvers and creative thinkers. We love our work because it is challenging, groundbreaking, and above all elsebecause what we are doing really matters. We are highly collaborative and hard-working, and we are all passionate about what we do. We know how to buckle down and how to let loose. We believe it is all our jobs not only to make the business successful, but to make each other successful. PCI offers a competitive benefits package including Medical, Dental, Vision, Disability and Life Insurance. The Company offers 401k retirement matching and paid time off. PCI is staffed with energetic professionals that believe in making the company the best in the industry.

Job Summary: We are currently looking for bright, resourceful, and reliable individuals to join our PMO. We seek candidates who are passionate about the technology industry and have an interest in starting a career with an ever-expanding company. By Joining the PCI team, you will not be just another name on the roster, you will be an investment in our future. We invest time and resources to mentor individuals into roles where they can continually advance their career and come into their full potential.

In the Implementation Project Manager role, you will be responsible for a smooth, consultative, and efficient SaaS onboarding experience for new and existing PCI customers. The role will oversee all aspects of projects (define project scope, set project schedule, assign resources) as well as provide leadership and communication to project stakeholders. You will provide training and implementation direction for new and existing customers, while working closely with the team to identify and understand the business workflow and technical requirements. As project manager, you will be responsible for ensuring the migration of software is completed according to contractual statement of work guidelines, as well as consistently find creative ways to execute, build, and improve processes along the way.

Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service for multiple simultaneous implementations. The schedule for this position is Monday through Friday with up to 25% travel.

Job Responsibilities:

  • Plan and lead cloud-based software implementation projects that empower counties and municipalities in areas of real and personal property assessment and collections.
  • Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
  • Facilitate customer meetings and activities including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
  • Monitor internal resources for capacity and budget utilization.
  • Accurately forecast project revenues and expenses.
  • Partner with internal teams and customer to understand business and technical requirements.
  • Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer's environment.
  • Perform basic diagnostics and troubleshooting for software.
  • Assist in training end users on the software to ensure their ability to use the software.
  • Coordinate customer user acceptance testing (UAT) and go live support.
  • Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
  • Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
  • Communicate effectively and professionally with customers, including executive-level customer contacts.
  • Deliver an exceptional customer experience.
  • Manage multiple implementations, while maintaining on-time deliverables.
  • Other duties may be assigned, as necessary.

Required Qualifications:

  • Bachelor's degree and 3-5 years of relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role.
  • Experience in various SDLC methodologies including Waterfall and Agile.
  • Ability to communicate technical information to both technical and non-technical customers.
  • Strong technical aptitude enjoys troubleshooting intermediate to complex technical issues.
  • Ability to work both in a team setting and independently, across multiple projects, and to meet deadlines.
  • Excellent communication skills, both written and oral.
  • Strong risk/issue assessment and mitigation skills.
  • Excellent time management skills.
  • Strong interpersonal, team-building skills.
  • Comfortable gathering information from business users.
  • Ability to travel (up to 25%).

Preferred Qualifications:

  • PMP Certification.
  • Experience with Jira.
  • Experience with Smartsheet.
  • Experience with Salesforce.
  • Basic understanding of Windows development techniques and Microsoft development tools/ environments.
  • Basic understanding of SQL.

PCI, LLC is an EEO Employer

Must be authorized to work in the U.S.



Posted: 2021-12-06 Expires: 2022-01-21

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Project Manager

Tampa, FL 33602

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