25 days old

Project Specialist 2

Boise, ID 83702
  • Your main role will be an embedded Security Technician for a customer of Convergint. For this customer you will install, program, test, repair, and service their Physical Security/Access Control systems and equipment which may include security, fire alarm \u0026 life safety, and/or building automation with guidance as needed. Colleague interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level tech support. Uses knowledge of electronics and using standard test instruments and hand tools.
  • Operates systems to demonstrate equipment, commission system additions, analyze performance and identify malfunctions. Acts as \u0022our customer\u0027s best service provider\u0022 at all times thereby ensuring Convergint Technologies is the customer\u0027s first choice for service. Takes ownership of onsite project including safety, quality and performance. May install, configure, and support a variety of network systems and equipment for assigned projects.
  • Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities.
  • Executes many of the technical aspects of new installations and servicing projects with varying timelines including, programming, graphics development, start-up, certification testing, customer training, and on-going technical support etc. Identifies potential risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. Works closely with the Business Development Manager and Project Manager and/or Team Leader and assists in the overall coordination of specific Customer-Based projects; makes recommendations regarding quality of work and potential changes in scope, and identify ways to continuously improve customer satisfaction.

Performs other duties and responsibilities as requested or required.

Categories

Industry

  • Information Technology
Posted: 2021-11-01 Expires: 2021-12-02

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Project Specialist 2

Convergint Technologies
Boise, ID 83702

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