- Installs, programs, test, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm \u0026 life safety, and/or building automation.\u0026nbsp; Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.\u0026nbsp; Refers only the most complex issues to higher levels.
- Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
- Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
- Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint Technologies is the customer\u0026rsquo;s first choice for service.
- Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
- May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
- Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
- Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
- Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
- Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- Performs other duties and responsibilities as requested or required.
Categories
Industry
Posted: 2022-06-07 Expires: 2022-07-08
