1+ months

Project Specialist 2

Noblesville, IN 46060
Responsibilities1.Responds to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems.

2.May perform simple to complex installs, including programming and testing a variety of systems and equipment including access control, video, intercoms, and burglar. The colleague is a key interface for technical support and training of the customer.

3.Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Analyzes repair requirements and provide customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

4.Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.

5.Acts as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service.

6.Consults with technical support to resolve unusual problems in system operation, maintenance, and warranty work.

7.Executes all service calls in accordance with Federal, State and local regulations, as well as company health and safety policies and procedures.

8.Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.

9.Keeps up to date and informed on industry products, services, and policies.

10.Presents a professional image of Convergint at all times in appearance and behavior; seeks opportunities to promote the services offered by the company.

11.Communicates and engages with the other team members consistently to improve overall operations of the company.

12.Provides training and mentorship to less experienced colleagues.

13.Performs other duties and responsibilities as requested or required.
Skills1.Exceptional customer focus and ability to work under pressure.

2.Ability to maintain situational awareness and anticipate the needs and wants of the customer without being prompted.

3.Strong technical skills, mechanical aptitude, and experience related to electronic security systems.

4.Solid programming skills and proven ability to troubleshoot problems and suggest solutions

5.Ability to be on-call on a rotational basis.

6.Good verbal and written communication skills, as well as strong interpersonal skills, with the ability to establish and maintain effective working relationships with both internal and external customers.

7.Must be a self-starter and work well with general supervision.

8.Valid Drivers License required.

9.Solid organizational skills, detail-oriented, and the ability to handle multiple service needs simultaneously.

10.Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Industry

  • Information Technology
Posted: 2021-08-26 Expires: 2021-10-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Project Specialist 2

Convergint Technologies
Noblesville, IN 46060

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