13 days old

Resource Coordinator - Bethel, CT

Bethel, CT 06801
  • Jobs Rated
    25th
  • Deliver service and support updates and resolutions to internal and external business partners;
  • Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders;
  • Gather customer\u0026rsquo;s/Technicians information and determine next steps and resolution;
  • Generate work order tickets in accordance to service requests submitted by BranchServ customers;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues to account management per Client specifications;
  • Redirect problems and escalations to appropriate resource;
  • Accurately process and record call transactions using a ticketing system;
  • Schedule BranchServ service technicians using ticketing system in effort to meet customer priorities and SLA\u0026rsquo;s;
  • Ensure tickets have required information for closure process;
  • Manage client service request inbox for requests and updates.
  • Monitor part tracking and work to schedule technicians upon part arrival;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates;
  • Skill and Knowledge Qualifications:
  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Demonstrated proficiency in typing and grammar;
  • Knowledge of relevant software computer applications and equipment;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities

Categories

Industry

  • Information Technology

Jobs Rated Reports for Human Resources Manager

Posted: 2021-11-18 Expires: 2021-12-19

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Resource Coordinator - Bethel, CT

Convergint Technologies
Bethel, CT 06801

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Human Resources Manager
25th2019 - Human Resources Manager
Overall Rating: 25/199
Median Salary: $113,300

Work Environment
Very Good
17/220
Stress
Low
59/220
Growth
Fair
116/220
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