19 days old

Scrum Master / Lead Delivery Process Manager

Federal Home Loan Bank of Chicago
Chicago, Illinois 60601
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Summary Description

The Lead Delivery Process Manager is responsible for supporting the development team, clearing organizational roadblocks, and keeping the delivery process consistent. The Delivery Process Manager enables the Team’s success, helping the team be accountable to themselves and their stakeholders for the commitments they make. The Delivery Process Manager coaches the team to deliver high quality solutions, services and products while continuously improving delivery. The Delivery Process Manager ensures the objectives and principles of agile are understood and followed by the team in their effort to deliver services, solutions and products. The Delivery Process Manager reinforces the Team’s practice and protects the Team from external impediments to help them remain focused on a sustainable, predictable pace of delivery.


Role Specific Expectations

  • Maintain knowledge of the company’s strategic business plans.
  • Develop and maintain in-depth knowledge of business unit and IT plans (roadmaps).
  • Understand the connection between team initiatives and the larger, strategic picture. • Works with the Product Owner or Delivery Team resource managers as appropriate to guide and support the efforts of the Delivery team. • Delivery Process Manager does not make decisions for the team; instead provides and promotes an environment conducive to effective team decision making. • Delivery Process Manager is empowered to actively contribute to the Bank’s collective effort to continuously improve our delivery capabilities and be an advocate for necessary change. • Facilitate all team ceremonies (Planning, Refinement, Reviews, Retrospectives, etc.). • Identify, analyze and effectively manage risks that could impact the team’s productivity and stability. • Work across the team and the organization to remove impediments to the team’s progress, escalating as needed. • Ensures that the team’s actions are always aligned with the sprint goals. • Ensures the team understands processes governing delivery initiatives (Scrum, Kanban, PDLC) inclusive of goals, controls and processes. Drive an understanding of how consistent application and ownership of process enables higher quality delivery throughput. • Ensure that relevant control processes continue to enable the consistent delivery of quality IT products and services in support of business objectives and goals. • Conduct appropriate and timely cross-team collaboration to ensure visibility and alignment of related initiatives. • Communicate a variety of information about the team broadly and transparently including the health of the team and the team’s delivery progress using appropriate metrics and reporting methods. Provide metrics and reporting that demonstrate the relation between the team’s deliveries, on-going investment and business outcomes. • Track the team’s velocity, understand the deltas between sprints, assist the team in monitoring trends in velocity and react accordingly to changes. • Work with the Product Owner and Delivery Team to establish and manage release plans. • Owner of the agile framework leveraged by the teams. • Demonstrated experience as a Scrum Master and/or Project Manager for multiple teams in an iterative delivery model • Knowledge and experience with organizational change management (OCM) is a plus • Genuine passion for the values underlying the Agile methodologies and how they can be effectively leveraged across the organization to improve value delivery • Ability and commitment to guide teams to deliver shared, collective results • Ability to motivate individuals, foster teamwork and build team dynamics • Situational awareness and leadership • Ability to remain objective and constructive in all situations essential • Ability to gauge how the team is doing and to drive the necessary actions to improve

 Strategy & Planning

  • Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Identify and resolve business systems issues • Work with business team members, decision makers, and stakeholders to define business requirements and systems goals • Ensure that applications meet business requirements and systems goals • Participates in planning relevant project, enhancement, and maintenance activities • Develop and maintain business domain knowledge • Understand and apply relevant Bank policy, standards and procedures to your work • Stay current on technology changes applicable to your domain and how to apply them to Bank initiatives • Demonstrates adherence to IT Principles and critical thinking

 Acquisition & Deployment

  • Conduct research and make recommendations on products, services, protocols, and standards in support of procurement and development efforts • Assist in software releases and roll-outs and communication to the end users • Perform software improvements and upgrades

Operational Management

  • Provide guidance to less experienced members of the team
  • Meet or exceed established SLOs
  • Complete all tasks with a focus on quality and customer service
  • Work both in teams and independently on assigned tasks
  • Collaborate with different areas of IT and the business to provide solutions for the Bank
  • Build rapport and elicit problem details from customers
  • Participate on a team to provide solutions for the Bank
  • Report on findings and make recommendations for improvement
  • Identify and learn appropriate software and/or hardware used and supported by the organization
  • Interface with Bank business personnel in order to gather user requirements
  • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary
  • Apply IT Security principles and controls to ensure systems and users operate safely and securely
  • Work with distributed teams and remote team members and customers
  • Other duties as required

Position Requirements

Communication & Collaboration

  • Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Ensure written and verbal communication is clear and concise • Can cohesively work in a team • Can manage conflict and constructively resolve issues • Can adapt to change and rally personnel around change • Presents related subject material to teams, stakeholders and leadership • Trains less experienced colleagues

Personal Attributes

  • Strong written and oral communication skills • Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills • Ability to think critically • Ability to conduct research into a wide range of computing issues as required • Ability to absorb and retain information quickly • Ability to present ideas in user-friendly language • Highly self-motivated and directed • Results driven and oriented with a keen attention to detail • Proven analytical and problem-solving abilities • Ability to effectively prioritize and execute work in alignment with business goals • Exceptional customer service orientation • Experience working in a team-oriented, collaborative environment • Possess an agile mindset open to adaptation based on experience and feedback

Knowledge & Experience

  • Prior experience working in a financial institution is a plus • Familiarity with financial concepts such as advances (loan), securities and derivatives is a plus • Experience with IT troubleshooting principles and techniques • Experience working on cross functional teams • Ability to conduct research into a wide range of computing issues • Experience working on a team utilizing Agile methodologies, including Scrum and Kanban • Strong understanding of information processing principles and practices • Experience working with both on-shore and off-shore vendors • Comprehensive understanding of Change Management process and controls

Formal Education & Certification

  • College or university degree in an applicable field or relevant work experience required • Certified Scrum Master (CSM) or Agile Certified Professional (ACP) certification required • Project Management Professional (PMP) desired • Minimum 5-7 years work experience • Minimum 3-5 years experience in Information Technology, Finance, Banking, Treasury Operations or Capital Markets leading software development and deployment efforts.


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Scrum Master / Lead Delivery Process Manager

Federal Home Loan Bank of Chicago
Chicago, Illinois 60601

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Scrum Master / Lead Delivery Process Manager

Federal Home Loan Bank of Chicago
Chicago, Illinois

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