1+ months

Security Service Technician (Banking) San Diego

At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business, and community, and creates a positive work environment. We seek experienced field service technicians to troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV\u0027s, pneumatic drive-ups, VATS, ATMs, vaults safety deposit boxes, etc. Must have good verbal, written, and interpersonal communication skills.

Responsibilities include:\u0026nbsp;

  • Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times, prioritizing and completing all service calls and preventive maintenance daily.
  • Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Communicating service schedules and outcomes with customers in a timely manner.
  • Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
  • Escalating issues and reassigning service calls as needed.
  • Maintains a high level of industry knowledge through training and certifications.


What You\u0026rsquo;ll Need\u0026nbsp;

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
  • Technical skills and experience related to electronic security and/or other systems interfaced with same.
  • Programming skills and proven ability to troubleshoot problems and look for solutions
  • Solid mechanical and electrical aptitude.
  • Good verbal, written, and interpersonal communication skills
  • Basic organizational skills and the ability to handle multiple service needs simultaneously
  • Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
  • Must be a self-starter and work well with direct supervision.
  • Ability to travel locally with occasional overnight travel
  • Valid driver\u0026rsquo;s license


Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.\u0026nbsp;We offer a variety of programs and exceptional benefits to all of our colleagues:

  • Company Holidays and Paid Time Off
  • Fun \u0026 Laughter Day Off
  • Medical, Dental \u0026 Vision Plan
  • Life insurance \u0026 Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more\u0026hellip;



  • Information Technology
Posted: 2021-12-22 Expires: 2022-07-21

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Security Service Technician (Banking) San Diego

Convergint Technologies

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