**Description** Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will be responsible for providing customer and technical support for a broad range of installed systems including basic to complex systems. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects. As a Field Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician. **Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. **What youll do with Our Training and Your Experience** + Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems. Installs projects as necessary. + Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations. + Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. + Acts as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service. + May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. + Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. + Provides technical support to end users and field labor when applicable. Transfers knowledge and expertise to other Specialists. + Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provides performance feedback to management. + Keeps up to date and informed on all company products, services and policies. + Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company. + Communicates with and work with the other team members consistently to improve overall operations of the Convergint Center, and company. + Performs other duties and responsibilities as requested or required. **What Youll Need** + Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted. + Advanced technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems. + Advanced programming skills and proven ability to troubleshoot problems and look for solutions. + Must be a self-starter and work well with minimal supervision. + Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). + Frequent visits to jobsites are required. Minimal overnight travel is required. Valid drivers license required. + Strong verbal, written and interpersonal communication skills. + Advanced organizational skills and the ability to handle multiple service needs simultaneously. + Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel). **Company Benefits and Perks** Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + _And much more_ **Requirements:** Education: College degree, trade school or equivalent experience Preferred Experience: (but not required): + 5-7 years relevant field service + Associates in Electronics + Relevant trade designation (e.g. Electrician) + Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)