1+ months

Security Technician

Chicago, IL 60602
  1. Responds to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems.
  2. May perform simple installs, including programming and testing a variety of systems and equipment including access control, video, intercoms, and burglar. The colleague is a key interface for technical support and training of the customer.
  3. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Analyzes repair requirements and provide customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
  4. Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
  5. Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.
  6. Keeps up to date and informed on industry products, services, and policies.
  7. Always presents a professional image of Convergint Technologies in appearance and behavior; seeks opportunities to promote the services offered by the company.
  8. Executes all service calls in accordance with Federal, State and local regulations, as well as company health and safety policies and procedures.
  9. Participate in the on-call rotation for service needs after hours and weekends.
  10. Trained and experienced in any of the following products: CCure, Exacq, Lenel, Genetec.
  11. Performs other duties and responsibilities as requested or required.

Industry

  • Information Technology
Posted: 2022-04-22 Expires: 2022-07-22

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Security Technician

Convergint Technologies
Chicago, IL 60602

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