21 days old

Security Technician - Raleigh, NC

Cary, NC 27513

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Who You Are

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Security Technician.

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Who We Are

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With 20-years of proven growth and exceptional performance, our mission is to be our customer\u0026rsquo;s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.\u0026nbsp; We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

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What you\u0026rsquo;ll do with \u0026ldquo;Our Training and Your Experience\u0026rdquo;

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  • Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint is the customer\u0026rsquo;s first choice for service.
  • Troubleshoot and repair system failures.
  • Schedule system cleanings and Preventive maintenance.
  • Interface with cloud based service system.
  • Prioritization and planning as well as system assessments.
  • Interface with cloud based service system.
  • Updating online tickets in a timely fashion.
  • Contacting customer with the estimated time of arrival.
  • Escalation of problems when appropriate.
  • Interfacing with service management and procurement for needed parts.
  • Accurately report service data.

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What You\u0026rsquo;ll Need

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  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
  • Willing to learn technical skills and/or experience related to building automation systems, fire alarm systems, and/or electronic security systems.
  • Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
  • Must be a self-starter and work well with direct supervision.
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
  • Valid driver\u0026rsquo;s license required.

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Company Benefits and Perks

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Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.\u0026nbsp;We offer a variety of programs and exceptional benefits to all of our colleagues:

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  • Company Holidays and Paid Time Off
  • Fun \u0026 Laughter Day Off
  • Medical, Dental \u0026 Vision Plan
  • Life insurance \u0026 Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Company provided vehicle
  • Corporate Social Responsibility Day
  • And much more\u0026hellip;

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Requirements:

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Education: High School Diploma or equivalent

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Preferred Experience: (but not required):\u0026nbsp;\u0026nbsp;Working knowledge of any or all of the following products; Lenel, C*Cure, AMAG, Hirsch, DMP, Bosch, ExactVision, Pelco, ONSSI, Milestone. Solid technical skills and experience in electronic security systems

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Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

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Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

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Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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Industry

  • Information Technology
Posted: 2021-11-10 Expires: 2021-12-12

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Security Technician - Raleigh, NC

Convergint Technologies
Cary, NC 27513

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