1+ months

Senior Data Analyst - P138157_S1

Riverwoods, IL 60015
  • Job Code
    P138157_S1

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for gathering, structuring, and analyzing data and providing recommendations to management. Supports the development of standard data analyses, reports, and dashboards. More specifically, we are looking for a Senior Data Analyst of Collection Analytics within the credit card operation's Cardmember Assistance (CMA) business area. This role will be responsible for providing advanced and innovative analytical support to optimize the end-to-end collection activities and drive balanced effectiveness, efficiency and experience. The position offers a challenging environment for the right candidate to apply experience and knowledge in a creative manner while also providing a unique opportunity to influence management and impact the portfolio in a significant way.

Responsibilities:

  • Develops Tableau dashboards.

  • Gathers, structures, and analyzes data from multiple data sources.

  • Partners with the business to identify the appropriate data sources and analysis methodology to meet business needs.

  • Presents the results of data analyses and recommendations to management and process owners.

  • Supports the development of standard data analyses, reports, and dashboards. Demonstrates technical knowledge with analytical tools.

  • Generate customer behavior insights to drive next generation digital customer experience innovation using strong hands-on analytical skills to provide insights as well as recommendations supported by quantitative analysis to enhance the digital experience, maximize online visitation and completion of self-service methods

  • Recommend improvements to online features/functionalities by identifying patterns and repetitive journeys or pathing that result in customer struggle online, unnecessary call generation or incompleteness of intended task on all digital channel.

  • Discover employees who apply from Lake Park, Phoenix and New Albany would be consider as local candidates and would not need to relocate.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Master's Degree in Computer Science, Engineering, Statistics, Mathematics or related field

  • 1+ years of experience in Programming with a concentration in Data Science.

Preferred Qualifications:

  • 2+ years of experience in Programming with a concentration in Data Science.

  • Background in web reporting or Tableau development

  • Knowledge and experience with various analytical tools/platforms including SAS/SQL, Teradata, Python, Tableau, AWS, Snowflake etc.

    #LI-DK1

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-07-25 Expires: 2019-09-05

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Senior Data Analyst - P138157_S1

Discover
Riverwoods, IL 60015

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