1+ months

Senior Manager Fraud Operations Strategy -IHM - 50609

Riverwoods, IL 60015
  • Job Code

TITLE: Senior Manager, Fraud Operations Strategy

DUTIES: Discover Products Inc., seeks Senior Manager, Fraud Operations Strategy in Riverwoods, IL to work with various management stakeholders including contact center operations, strategy, decisioning data and infrastructure teams, internal business owners and external business partners at all levels to formulate actionable solutions to business problems . Analyze impact of new products and initiatives by utilizing data transformation; linear, logistical and logarithmic regressions; NPV analysis; and cost allocation methodologies to mitigate losses while ensuring an appropriate balance between risk, operational cost and customer experience. Analyze data and trends to develop recommendations and present findings to senior management using Powerpoint and Tableau. Participate in data based analytical reviews and call listening to identify opportunity for customer experience improvements. Participate in analyzing, developing and implementing operations efficiency improvement processes based on various operations metrics and fraud trends and available capabilities for various types of fraud. Participate in establishing operational procedures to manage risk and apply decision strategies. Utilize reporting metrics to track operational metrics to track operational efficiency, KPI's and KRI's for operations procedures. Participate in projects including testing and deployment of new vendor scores, and development of business cases for incorporating new technology. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

REQUIREMENTS : Bachelor's degree or foreign equivalent in Finance, Business Administration, Economics or a related field and six (6) years of progressively responsible experience in job offered or related position: developing analytics solutions to track and improve statistical model performance using analytical tools including SAS, SQL, Tableau and Excel; performing root cause analysis, cash flow analysis, NPV analysis and cost benefit analysis to evaluate financial impacts on business decisions. In the alternative, the employer will accept a Master's degree and four (4) years of experience in the above listed skills.

QUALIFIED APPLICANTS: Please apply directly through our website www.mydiscovercareer.com for Job ID by clicking on "Apply Now." No calls. Equal Opportunity Employer/disability/vet.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-09-04 Expires: 2019-11-02

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Senior Manager Fraud Operations Strategy -IHM - 50609

Riverwoods, IL 60015

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