21 days old

Senior Operations Account Manager / Project Manager Virtual position at Agiliti

Virtual , Minnesota 55439 Work Remotely

This is an exciting opportunity here at Agiliti. This person executes and manages Operational deliverables for key customer accounts to ensure highest levels of customer satisfaction and best-in-class service.  This position will work with operational, project and sales tools, processes, and experts to support best-in-class customer experience.

 This is a Virtual role and the person in this position can be located anywhere in the United States. 

Essential Duties and Responsibilities

  • Serve as Agiliti’s primary point of contact for assigned OEMs and field leaders to meet operational objectives
  • Identify, track, monitor, maintain and report on Key Process Indicators (KPIs) to understand operational and financial performance and trends, and to identify opportunity for continuous improvement and success.
  • Resolve day-to-day and escalated customer issues.
  • Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Agiliti resulting in increasing customer loyalty and realizing expanded market share services growth.
  • Lead customer stakeholder analysis and relationship management in partnership with sales and field operations teams to ensure project success.
  • Develop and present Quarterly Business Review data and reports.
  • Lead, plan and implement new or expanded programs to support OEM growth and opportunities, Technical resource planning and contract development through collaboration with internal and external disciplines.
  • Develop and maintain project schedules and drive internal and external teams to complete tasks per customer requirements.
  • Identify contract expansion sales lead opportunities based on customer interactions.
  • Assist, train, guide and/or mentor Logistics Coordinators in their support responsibilities.
  • Mentor and guide Operations Account Managers utilizing tools and relationship building to present and grow expanded business offerings.



  • Demonstrates strong results-driven experience in both managing OEM accounts and project management.
  • Strong analytical, time management and organizational skills.
  • Experience conducting business reviews including development of metrics and reporting analysis.
  • Presents to customers and key internal stakeholders with a positive, professional, customer-focused attitude and a passion to succeed.
  • Proven communication, decision making and negotiation skills.
  • Experience achieving results through influencing and mentoring others.
  • Strong leadership and presentation skills with an ability to lead internal and external meetings.
  • High business ethics ethnics and personal integrity.
  • Advanced computer skills required (Smartsheets, Power Point, Word, Excel, Visio and Project). Familiarity with Microsoft Access, Sequel, AS400.
  • Ability to capture, analyze and report on key data, develop detailed short- and long-term technical service and logistics for implementation and continuous improvement. 


Education and/or Experience

  • BS/BA in a medical field, engineering/technology or business administration. Background in healthcare industry preferred.
  • Minimum of five years related work experience on customer account management, program implementation and project management experience.
  • Certification in LEAN/6 Sigma and PMP is desired
  • Develops cross functional team members through mentoring and coaching in complex subjects.
  • Ability to manage multiple programs and priorities.
  • Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.


Posted: 2021-07-02 Expires: 2021-08-16

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Senior Operations Account Manager / Project Manager Virtual position at Agiliti

Virtual , Minnesota 55439

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