1+ months

Senior Program Manager (Leveraged Services) - Remote (Northeast Region - NY, MA or PA)

Work Remotely
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**Description** Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Senior Program Manager to assist, direct, establish, promote and maintain programs and initiatives within designated customer accounts. The Senior Program Manager will direct the activities of various Project Managers who supporting complex customer projects and be responsible for the overall customer management including both sales and operations activities. As a Senior Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. ***Due to travel, must reside in the Northeast, New York Metro area, Boston Metro area or the Philadelphia Metro area.*** **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Senior Program Manager. **Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. **What youll do with Our Training and Your Experience** + Act as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service. + Develop a program, sharing customer vision and expectations for internal alignment. Deploy standard processes and tools that drive internal efficiencies and foster uniformity of work. + Manage, oversee and coordinate all operational aspects of global/strategic customer engagements for specific accounts. + Enforce the expectations of the customer with Convergint teams, subcontractors, vendors, and partners, so we are our customers best service provider. Always represent Convergint as a leader, providing mentoring, coaching, and development of our colleagues. May have direct reports. + Act as a single point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Become a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization. + Serve as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners, and manufacturers. Help develop unique approaches and introduce advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor. + Drive consistency in the delivery of all Convergint services across multiple locations, regions, and countries. + Ensure adherence to specific customer standards, industry best practices, code requirements, and/or market regulations. + Maintain all account documentation, directs all communications and updates to the customer in a regular and proactive manner. + Deliver internal and customer business reviews on a consistent basis. + Work with Convergint and customer technical teams to maximize system uptime through regular monitoring of systems, preventative maintenance programs, and life-cycle management. + Engage with Lead Account Executive and local sales teams to introduce additional Convergint offerings. Demonstrate value through an understanding of technologies and services to bring innovative solutions to our customers. Engage the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies. + Responsible for overall Customer Satisfaction in delivery of all services. Proactively meet and communicate with customers. Seek feedback, driving continuous improvement. Resolve issues in an effective and timely manner by engaging appropriate teams. + Track financial performance on all projects and services to make sure all work is executed in a profitable manner. Compile reports to provide spend data to internal teams and customers. Perform account fiscal analysis to present trends and make business recommendations. + Performs other duties and responsibilities as requested or required. **What Youll Need:** + Excellent management skills related to Project Management. + Broad based professional knowledge of: security hardware, alarm and video surveillance systems, electronic security issues and safeguards. + Proficient in Microsoft Office products, including Word, Excel, PowerPoint, and Access + Advanced financial skills. + Ensure appropriate protection of customer personnel, information, and property, both real and intellectual. **Company Benefits and Perks:** Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + _And much more_ **Requirements:** Minimum Experience: 5 years operations, field service, sales or project management Preferred Experience: (but not required): + Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare + Project supervisory experience + ***Due to travel, must reside in the Northeast, New York Metro area, Boston Metro area or the Philadelphia Metro area.*** Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



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Jobs Rated Reports for Computer Programmer

Posted: 2022-12-02 Expires: 2023-02-28

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Senior Program Manager (Leveraged Services) - Remote (Northeast Region - NY, MA or PA)

Convergint Technologies

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Computer Programmer
59th2019 - Computer Programmer
Overall Rating: 59/199
Median Salary: $84,280

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