The following describes the various aspects of the designated job. Some or all of these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME.

Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization).

Title: Senior Project Manager

Department: Information Services

Reports To: Director, Program Management Office (PMO)

Work Schedule: Full Time

Program Management Office (PMO) and Senior Project Manager Overview

The ACGME PMO establishes standards for project management
(PM) and project prioritization with a primary focus on strategic and business projects requiring Information Services (IS) resources. The PMO works with interested parties from across the organization to educate and advise on the use of PM methodology and the range of available tools and templates the PMO has published. In addition, the PMO helps manage local and departmental projects. Through these efforts, the PMO helps drive organizational change and operational excellence.

As a key member of the PMO, the Senior Project Manager fulfills a lead role in ensuring that projects and programs overseen by the PMO are defined, planned, implemented, and operated successfully, particularly where IS resources are required. The Senior Project Manager also provides project management advice, services, support, and education to staff members in departments across the ACGME who are involved in the management of their local projects. The Senior Project Manager ensures success through detailed and thorough management of projects and programs in accordance with the PMOs methodology, as well as by serving as a valued resource to different departments.

Primary Duties and Responsibilities

• Manages projects, creates project plans, schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through the full project lifecycle, particularly for projects identified in the ACGME Digital Transformation Plan.
• Provides coordination, monitoring, and oversight of the projects and programs managed by the PMO.
• Coordinates the efforts of project team members and third-party contractors and/or consultants to deliver projects on time and meeting budget requirements.
• Mentors other PMs within the PMO and from other departments.
• Oversees and manages multiple projects within the organization simultaneously.
• Plans change management tasks required for the organization to accept, adapt, and support initiatives, including effective communication, adequate training, and documentation.
• Reports project status updates to stakeholders, leadership, including the PMO Leadership Committee, and the Director, PMO.
• Working closely with the Director, PMO, advances the maturity of the PMO by continuously improving the effectiveness of project management, PMO services, and PMO methodology.
• Develops and drives project management best practices and standards that will improve productivity, efficiency, and investment decision making to realize targeted business outcomes.
• Ensures use of standard methodologies, processes, PM tools, and reporting metrics (Key Performance Indicators [KPIs]).
• Validates appropriate documentation within the PM toolkit is completed in accordance with PMO guidelines.
• Tracks program- and project-related status, issues, risks, and dependencies.
• Provides leadership for the recommended resolution and/or escalation of issues that may impact project scope, schedule, or budget.
• Provides support to the IS and other departments to ensure compliance with PMO policies and procedures for new projects and programs.
• Works with PMO and IS leadership to evolve reporting and KPI metrics for projects and programs in the PMO portfolio.
• Works with PMO, IS, and departmental staff members such as Business Analysts to identify, document, and adhere to project requirements, financial management, and delivery.
• Engages in resource capacity planning and allocation for projects so expectations are clear, requirements are defined, risks are identified, and appropriate levels of support are provided.
• Develops and maintains project dashboards and PMO reports to communicate project status, issues, and outcomes, ensuring completeness of the needed data.
• Other related duties as required for the efficient operation and performance reporting.

Education, Knowledge, Skills, and Abilities

• Bachelors degree in business management, MIS, health, or related field required.
• Five years prior work experience as a project manager with program, project, and/or portfolio management at the organizational level reporting into Senior Leadership, required.
• Three years experience using delivery methodologies and or tools required.
• Three years supervisory experience managing individuals and/or teams required.
• Project management experience in health care preferred.
• PMP certification preferred.
• Must have experience managing organizational projects with a significant information technology component.
• Must have experience driving change management initiatives across an organization.
• Must be able to work independently and in teams, manage multiple tasks simultaneously, and produce highly accurate work.
• Must have experience writing business requirements, creating functional designs, and designing to-be-reengineered or -automated business processes.
• Must be familiar with various project management methodologies, including experience in Agile and Waterfall development methodologies, and be able to assess best project management methodology for successful project delivery.
• Must have strong computer and technical skills, including intermediate expertise with the Microsoft Suite of software, specifically Project, Excel, PowerPoint, Word, and Outlook, as well as a demonstrated aptitude for learning new specialized software tools.
• Must have strong professional, interpersonal, customer service, and oral communication skills with all levels of staff and management.
• Must have excellent writing skills, be detail-oriented, and cope well with change.

Equipment

Position requires the significant use of standard office equipment, such as a computer, keyboard, mouse, photo copier, fax machine, telephone, etc.

Working Conditions

Most of the work of the Senior Project Manager is done in the ACGME office with the typical physical demands of an office environment. Some weekend work is required. During the COVID-19 pandemic, ACGME employees are working remotely until further notice. The Senior Project Manager will need to be able to efficiently and effectively work remotely.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Senior Project Manager:

• Will frequently be required to participate in meetings via Zoom or other video conferencing platforms. Note, this is particularly relevant while working remotely.
• While performing the duties of this job, the Senior Project Manager will frequently be required to sit and work for extended periods of time at computer terminal using various computer programs and other computer tools.

The ACGME is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. The ACGME welcomes differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity or expression status. All applicants who share this goal are encouraged to apply.