30 days old

Service Account Representative

Tempe, AZ 85281

Job Responsibilities:

1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Coordinates schedule of inspections, assists with dispatch, setup, and coordination of monitoring accounts, orders equipment for service contracts, and quotes T\u0026M service work orders, supports the sales team by proposing pricing for small tenant improvement projects.\u0026nbsp; May maintain inventory for projects and inspections.

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Implements and manages a customer quality assurance program, identify opportunities to grow the CSP base through the proposal of additive services to existing customer CSP\u0026rsquo;s, conducts weekly customer site visits, demonstrates industry knowledge, and maintains a professional image when meeting with our customers.

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Performs system inspections as needed to support the regional customer base.\u0026nbsp; Performs after-hours and weekend inspections as required by customers on an as-needed basis.

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Schedules inspections and maintenance with customers in a timely manner so as to not have inspections or maintenance become delinquent.\u0026nbsp; Provides technical support and training for field personnel including new inspectors on an as-needed basis.\u0026nbsp; Locates, hires, and manages subcontractors.

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Utilizes Convergint Technologies\u0026rsquo; inspection vendor, Building Reports.com, to record and track inspections as needed.\u0026nbsp; Troubleshoots equipment that fails during inspection and tries to either correct the deficiency or identify the problem for repair by others. Identifies system deficiencies found during the inspection and tracks their resolution to completion.

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Updates, populates, maintains, and develops customer service binder to maximize customer service and satisfaction.\u0026nbsp; Enters all service contracts, licensing, and warranty information into the Service Tracking Portal.

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Generates a variety of reports including inspection reports for systems that have been tested, distributes to customers and authorities having jurisdiction.

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provides Service Quotes to customers with the assistance of the Service Operations Manager.

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Schedules and follows up on all monthly maintenance customer accounts \u0026ndash; this includes ensuring timely communication with contract customers, key customers, and subcontractors. Meets monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.\u0026nbsp; Attends regular customer meetings to review the current status of accounts.

10.\u0026nbsp; Provides input and help with developing processes and procedures to establish Convergint is the premier provider of test and inspect services for the assigned region/territory.

11.\u0026nbsp; Meets with customers and other colleagues on an as-needed basis to demonstrate and set them up with access to iCare.

12.\u0026nbsp; Assists with collections of funds for past due service contract accounts.\u0026nbsp; Provides administrative and service coordination overflow support as and where required.

13.\u0026nbsp; Accurately and in a timely manner, administers Spectrum maintenance, including adding new sites, adding flags, and modifying customer site changes.

14.\u0026nbsp; Provides Specialists with badging and access to customers\u0027 sites. \u0026nbsp;Ensures that the specialists have completed all customer-specific training. \u0026nbsp;\u0026nbsp;Maintains a log for both.\u0026nbsp; May have direct supervisory responsibility for a team of Specialists.

Categories

Industry

  • Information Technology
Posted: 2021-08-26 Expires: 2021-10-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Account Representative

Convergint Technologies
Tempe, AZ 85281

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