28 days old

Service Billing Coordinator

Lubbock, TX 79401

Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.
Responsible for billing 100 or more invoices a month.
Submits invoices through different customer\u0027s web portals.
Cuts and submits invoices for contract customers once or twice a month.
-Ensures internal records of contract SOW are clearly defined and managed for each customer.
-Attends weekly planning sessions and conducts weekly service paperwork reconciliation
-Provides financial status at the end of each week on billings for the Service Department.
-Responsible for reaching monthly financial goal in Service through billings.
-Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general inquiries. May provide support and backup for other areas of the business. May handle calls after hours.
-May participate in quality assurance calls/inquiries to customers as needed.
-May provide Service Quotes to customers with the assistance of the supervisor.
-Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
-Performs other duties and responsibilities as requested or required.

Industry

  • Information Technology
Posted: 2021-08-26 Expires: 2021-09-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Billing Coordinator

Convergint Technologies
Lubbock, TX 79401

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