16 days old

Service Billing Coordinator - Premium Service Center

Job Responsibilities:

  1. Processes completed work order tickets and invoices according to CTC guidelines and / or the customer playbook.
  2. Completes service contract (including inspection, monitoring, and software support CSPs) invoicing process.
  3. Actively review unbilled costs and reconcile in the financial software.
  4. Works with Service Manager to help manage open work orders for billing to ensure costs are covered monthly.
  5. Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, entering new sites, modifying existing sites and handling general inquiries.\u0026nbsp; May provide support and backup for other areas of the business.
  6. Primary contact for service invoice disputes. Works with local CTCs to resolve invoice disputes.
  7. May participate in quality assurance calls/inquiries to customers as needed.
  8. Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
  9. Performs other duties and responsibilities as requested or required.

\u0026nbsp;Job Skills Requirements:\u0026nbsp;

  • Exceptional telephone and personal customer service skills and ability to work under pressure
  • Excellent Microsoft Outlook, Excel, and Word skills
  • Basic financial knowledge and skills\u0026mdash;ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
  • Solid organizational skills and the ability to handle multiple projects tasks simultaneously
  • Excellent attention to detail
  • Strong verbal, written and interpersonal communication skills
  • Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
  • Shows initiative \u0026ndash; regularly engages in proactive behavior and looks for opportunities
  • Strong ability to facilitate a collaborative working environment for customers and team members

Categories

Industry

  • Information Technology
Posted: 2022-04-29 Expires: 2022-05-30

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Billing Coordinator - Premium Service Center

Convergint Technologies

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