9 days old

Service Coordinator 1

Columbia, MD 21045
**Description** 1.Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business. May handle calls after hours. 2.Creates and dispatches work orders in iCare daily for scheduling of planned maintenance and service. 3.Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry. 4.Completes Service Agreement work orders as required. 5.Monitors and follows up on subcontractor pricing; processes and approves invoicing. 6.Administers the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians. 7.Accurately and promptly enters work order purchase orders into Spectrum and processes order. 8.Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction. 9.Procures Parts/Materials for service work orders. 10.Provides Service Quotes to customers with the assistance of the supervisor. 11.Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits. 12.May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. May assist with customer satisfaction surveys. 13.Provides Specialists with badging and access to customers sites. Ensures that the specialists have completed all customer specific training. Maintains a log for both. 14.Performs other duties and responsibilities as requested or required. **Qualifications** **Behaviors** **Preferred** + **Team Player:** Works well as a member of a group + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well + **Dedicated:** Devoted to a task or purpose with loyalty or integrity **Motivations** **Preferred** + **Self-Starter:** Inspired to perform without outside help + **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2022-11-16 Expires: 2022-12-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Coordinator 1

Convergint Technologies
Columbia, MD 21045

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