22 days old

Service Coordinator 1

Fresno, CA 93721

At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business, and community, and creates a positive work environment. We are seeking a\u0026nbsp;Service Coordinator for our Fresno office. Must have good verbal, written, and interpersonal communication skills.

Job Responsibilities\u0026nbsp;\u0026nbsp;

1. Handles all incoming customer calls including service dispatching, tracking, and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites, and handling all general inquiries. May provide support and backup for other areas of the business. May handle calls after hours.
2. Creates and dispatches work orders daily for scheduling of planned maintenance and service.
3. Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.
4. Completes Service Agreement work orders as required.
5. Monitors and follows up on subcontractor pricing; processes and approves invoicing.
6. Administers the check-in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
7. Updates, populates, maintains, and develops customer service binder to maximize customer service and satisfaction.
8. Procures Parts/Materials for service work orders.
9. Provides Service Quotes to customers with the assistance of the supervisor.
10. Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers, and subcontractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
11. Provides Specialists with badging and access to customers\u0027 sites. Ensures that the specialists have completed all customer-specific training. Maintains a log for both.
12. Performs other duties and responsibilities as requested or required.\u0026nbsp;

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Company Benefits and Perks

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Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.\u0026nbsp;We offer a variety of programs and exceptional benefits to all our colleagues:

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  • Company Holidays and Paid Time Off
  • Fun \u0026 Laughter Day Off
  • Medical, Dental \u0026 Vision Plan
  • Life insurance \u0026 Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Company Vehicle
  • Corporate Social Responsibility Day
  • And much more\u0026hellip;

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Categories

Industry

  • Information Technology
Posted: 2021-11-04 Expires: 2021-12-05

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Coordinator 1

Convergint Technologies
Fresno, CA 93721

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