24 days old

Service Coordinator 1

St Rose, LA 70087

Responsibilities:

Under minimal supervision, answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective, and timely manner ensuring Convergint Technologies becomes the customers\u0026rsquo; first choice for service.\u0026nbsp;\u0026nbsp; This role provides coordination of service with technicians, sub-contractors, and customers within designated CTC location. Schedules and follows up on all monthly maintenance customer accounts \u0026ndash; this includes ensuring timely communication with contract customers, key customers, and sub-contractors. Completes projects and special assignments by determining priorities, managing time, and adjusting plans. May provide support on incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling general enquiries.\u0026nbsp; May provide support and backup for other areas of the business. Meets monthly to discuss expiring contracts and to review upcoming PM visits. Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate. Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer. Performs other duties and responsibilities as requested or required.

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Skills:

Exceptional telephone and personal customer service skills and ability to work under pressure.

Excellent Microsoft Outlook, Excel, and Word skills.

Basic financial knowledge and skills\u0026mdash;ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.

Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

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Experience:

Previous call center, dispatch, or administrative experience preferred.

Experience in construction industry environment preferred.

Categories

Industry

  • Information Technology
Posted: 2022-06-09 Expires: 2022-07-10

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Coordinator 1

Convergint Technologies
St Rose, LA 70087

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