2 days old

Service Coordinator 2

Matthews, NC 28105

1. Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business.

2. Creates and dispatches work orders for scheduling of planned maintenance and service.

3. Attends weekly planning sessions and conducts weekly service paperwork reconciliations.

4. Books and tracks service contract agreements.

5. Procures Parts/Materials for service work orders. \u0026nbsp;

6. Administers the check in/checkout process of technicians in accordance with company safety policy.

7.\u0026nbsp;Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction.

8.\u0026nbsp;Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, and key customers. Meets monthly to discuss to review upcoming PM visits.

9. May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. May assist with customer satisfaction surveys.

10. Assists Specialists with obtaining badges and access to customers sites. Ensures that the specialists have completed all customer specific training. Maintains a log for both.

11. Performs other duties and responsibilities as requested or required.

Categories

Industry

  • Information Technology
Posted: 2022-05-13 Expires: 2022-06-13

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Coordinator 2

Convergint Technologies
Matthews, NC 28105

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