14 days old

Service Dispatcher

Anchorage, AK 99501
  • Prioritize and schedule Service Technicians\u0026rsquo; monthly, weekly and daily activities
  • Answer the telephone and e-mails from customers and Service technicians and act as a conduit of communications between the various Service Department groups
  • Provide first level response to customers for troubleshooting and phone call routing.
  • Enter required information into the service module of the accounting system to generate service work order tickets
  • Call customers to confirm upcoming service visits
  • Assemble required field documentation for Service technicians
  • Process Service Work Order tickets prior to and after service visits
  • Update Service Schedule\u0026nbsp;
  • Prepare monthly Service Labor Execution Report
  • Provide accounting department assistance with regarding to billing and collections as necessary

Categories

Industry

  • Information Technology
Posted: 2021-11-17 Expires: 2021-12-18

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Dispatcher

Convergint Technologies
Anchorage, AK 99501

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