**Description** **Responsibilities** : Under minimal supervision, answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers within designated CTC location. Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits. Performs other duties and responsibilities as requested or required. **Skills** : Exceptional telephone and personal customer service skills and ability to work under pressure. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skillsability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously. Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. **Experience** : Previous call center, dispatch, or administrative experience preferred. Experience in construction industry environment preferred. **Qualifications** **Education** **Required** + High School or better **Licenses & Certifications** **Preferred** + Drive Not CDL **Experience** **Preferred** + 0-3 years: Call center, dispatch, or administrative experience Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)