1+ months

Service Manager 1

Sharon, MA 02067

Overall responsibility for execution of contracts \u0026ndash; estimated cost vs. actual cost; review of contracts; supervision of service labor and subcontractors; planning and scheduling service contracts, preparation of service invoices, and collections.\u0026nbsp; In collaboration with Sales, ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities with existing Service base.\u0026nbsp; Act as liaison between customer and in-house legal counsel for service contract issues.

Responsibilities may include growing existing service business and developing new service business in a single territory while ensuring attainment of service sales goals and profitability. \u0026nbsp;May manage, oversee and coordinate all aspects of service sales and marketing activities including, but not limited to, the following: sales planning, qualifying potential business, preparation of proposals, RFP responses and presentations, and closing service business opportunities.

Assists the sales team in support of their goal achievement.\u0026nbsp; Coaches, councils and trains the sales force to improve individual service selling skills. Overall responsibility for customer satisfaction on all service accounts.\u0026nbsp; Leads the team and sets expectations that drive the overall success.

Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost effective manner.

Responsible for the effective and successful administration of jobsite services including, estimating, competitive pricing, maximize profit margin, quoting, order processing, payroll processing, Service billings and collections.

Manages service business financials including budgeting; improve forecasting accuracy for sales function and projects, ensures cost efficiency.\u0026nbsp; Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.

Resolves customer problems that have been escalated from the Supervisor level.\u0026nbsp; Proactively communicates with and seek feedback from service customers.\u0026nbsp; Seeks to continuously improve customer satisfaction. Seeks feedback through the Company Customer Survey process.

Effectively communicates goals to the service team and communicate with the wider organization as and when required, and maintains accurate and up to date sales records, and other control records necessary for processing of internal and external reports.

Meets with service customers on a regular basis to ensure that we are providing quality service and meeting their individual needs.

Managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management; project budget.\u0026nbsp; Oversees subcontractor selection process and work.\u0026nbsp;

Performs other duties and responsibilities as requested or required.

Categories

Industry

  • Information Technology
Posted: 2021-09-20 Expires: 2021-11-20

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Manager 1

Convergint Technologies
Sharon, MA 02067

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