1+ months

Service Specialist 1 - San Antonio, TX (Smith Hamilton)

San Antonio, TX 78205

1. Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; installs projects as necessary.

2. Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

3. Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.

4. Acts as our customers best service provider at all times thereby ensuring Convergint Technologies is the customers first choice for service.

5. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

6. Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.

7. Keeps up to date and informed on all company products, services and policies.

8. Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

9. Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

10. Perform other duties and responsibilities as requested or required.

Categories

Industry

  • Information Technology
Posted: 2021-08-26 Expires: 2021-12-13

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist 1 - San Antonio, TX (Smith Hamilton)

Convergint Technologies
San Antonio, TX 78205

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