19 days old

Service Specialist 1 - Security

Orlando, FL 32801

What you\u0026rsquo;ll do with \u0026ldquo;Our Training and Your Experience\u0026rdquo;

  • Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint is the customer\u0026rsquo;s first choice for service.
  • Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; installs projects as necessary.
  • Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
  • Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

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What You\u0026rsquo;ll Need

  • Act as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint is the customer\u0026rsquo;s first choice for service.
  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
  • Install, program, test, repair, and service a variety of non-routine systems and equipment which may include security, fire alarm \u0026 life safety. You will be a key interface for the provision of technical support and training for the customer and as such are accountable for maximizing customer satisfaction.
  • Willing to learn technical skills and/or experience related to a variety of electronic security systems.
  • Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
  • Must be a self-starter and work well with direct supervision.
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
  • Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
  • Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver\u0026rsquo;s license required.

Categories

Industry

  • Information Technology
Posted: 2021-11-12 Expires: 2021-12-13

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist 1 - Security

Convergint Technologies
Orlando, FL 32801

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