12 days old

Service Specialist 2

Austin, TX 78701

Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex.\u0026nbsp; Services and supports existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business. \u0026nbsp;Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems, and the installation of small or less complex projects. \u0026nbsp;

Job Skills Requirements:\u0026nbsp;

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
  • Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions
  • Must be a self-starter and work well with general supervision
  • Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
  • Frequent visits to job sites are required. Minimal overnight travel is required. Valid driver\u0026rsquo;s license required.
  • Strong verbal, written, and interpersonal communication skills
  • Solid organizational skills and the ability to handle multiple services needs simultaneously
  • Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Industry

  • Information Technology
Posted: 2021-11-19 Expires: 2021-12-20

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist 2

Convergint Technologies
Austin, TX 78701

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