Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex.\u0026nbsp; Services and supports existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business. \u0026nbsp;Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems, and the installation of small or less complex projects. \u0026nbsp;

Job Skills Requirements:\u0026nbsp;

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
• Solid programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well with general supervision
• Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)

• Frequent visits to job sites are required. Minimal overnight travel is required. Valid driver\u0026rsquo;s license required.
• Strong verbal, written, and interpersonal communication skills
• Solid organizational skills and the ability to handle multiple services needs simultaneously
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)