1+ months

Service Specialist 2

Bethpage, NY 11714

What you\u0026rsquo;ll do with \u0026ldquo;Our Training and Your Experience\u0026rdquo;

  • Acts a \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint is the customer\u0026rsquo;s first choice for service.
  • Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
  • Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
  • Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

What You\u0026rsquo;ll Need

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
  • Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.
  • Must be a self-starter and work well with direct supervision.
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
  • A valid driver\u0026rsquo;s license with a clean driving record.
  • Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

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Categories

Industry

  • Information Technology
Posted: 2022-04-19 Expires: 2022-07-19

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist 2

Convergint Technologies
Bethpage, NY 11714

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