1+ months

Service Specialist 2

Cary, NC 27513
On-site diagnosis of problems or Non-technical fixes

Troubleshoot and repair system failures

Schedule system cleanings and Preventive maintenance

Prioritization and planning as well as System assessments

Interface with cloud based service system

Updating online tickets in a timely fashion

Contacting customer with the estimated time of arrival

Escalation of problems when appropriate

Interfacing with service management and procurement for needed parts

Accurately report service data

Perform service on all installed electronic security system products:

1. Intrusion detection systems and equipment

2. CCTV systems and equipment

3. IP video systems and equipment

4. Access control systems and equipment

5. Network based systems

Provide on-site and remote customer support

Interact in a professional manner with customers to foster positive customer relations

Maintain effective communication with Support Services Team

Communicate serious problems to appropriate team members

Develop working knowledge of all operating standards, practices, and procedures

Complete equipment cleanings as specified by service contracts

Organize and manage truck stock parts and tools

Support special projects as needed
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SkillsExceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.



Solid technical skills and experience in electronic security systems.

Industry

  • Information Technology
Posted: 2021-09-23 Expires: 2021-11-23

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist 2

Convergint Technologies
Cary, NC 27513

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