28 days old

Service Specialist 2

Renton, WA 98057

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1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs projects as necessary.

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customers with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.\u0026nbsp; May require originality and ingenuity in some situations.

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Completes accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint Technologies is the customer\u0026rsquo;s first choice for service.

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.\u0026nbsp; May install, configure, and support a variety of network systems and equipment for assigned projects.

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Executes all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.\u0026nbsp; Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provides technical support to end-users and field labor when applicable.\u0026nbsp; Seeks technical guidance from more experienced staff for difficult and unusual situations.

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Using technical knowledge, skills and experience, may act as a mentor for less experienced staff.\u0026nbsp; May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Keeps up to date and informed on all company products, services and policies.

10.\u0026nbsp; Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

11.\u0026nbsp; Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

12.\u0026nbsp; Performs other duties and responsibilities as requested or required.

Job Skills Requirements:\u0026nbsp;

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
  • Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions
  • Must be a self-starter and work well with general supervision
  • Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
  • Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver\u0026rsquo;s license required.
  • Strong verbal, written and interpersonal communication skills
  • Solid organizational skills and the ability to handle multiple service needs simultaneously
  • Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)


Education Requirements:

  • Associate\u0026rsquo;s degree in Electronics preferred
  • Relevant trade designation (e.g. Electrician)


Certifications \u0026 Licenses:\u0026nbsp; Product-specific certifications required; applicable state and/or local required industry-specific certifications and/or licenses required; must have valid driver\u0026rsquo;s license with a clean driving record.


Protective Clothing Required:\u0026nbsp;

The position may require Personal Protective Equipment (PPE) use such as safety glasses, steel-toed shoes or work boots, etc.


Physical Demands:\u0026nbsp;

While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls.\u0026nbsp; On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders.\u0026nbsp; Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.\u0026nbsp; Risk of electrical shock and/or general hazards found in a construction environment are present.


The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds.\u0026nbsp; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus



  • Information Technology
Posted: 2021-08-26 Expires: 2021-09-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist 2

Convergint Technologies
Renton, WA 98057

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