**Description** **What youll do with Our Training and Your Experience** + Acts as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service. + Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. + Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. + Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. + Other duties as required or needed. **What Youll Need** + Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted. + Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems. + Solid programming skills and proven ability to troubleshoot problems and look for solutions. + Must be a self-starter and work well with direct supervision. + Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). + A valid drivers license with a clean driving record. + Ability to travel to jobsites on a regular basis. Minimal overnight travel may be required. **Qualifications** **Behaviors** **Preferred** + **Team Player:** Works well as a member of a group + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well **Motivations** **Preferred** + **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility + **Self-Starter:** Inspired to perform without outside help + **Flexibility:** Inspired to perform well when granted the ability to set your own schedule and goals **Education** **Preferred** + High School or better **Licenses & Certifications** **Preferred** + Drive With CDL **Experience** **Required** + WA EL06 required **Preferred** + Preferred Experience: (but not required): relevant field service experience. Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.Preferred Experience: (but not required): Relevant field service experience.- CCTV experience: Milestone / Genetec- Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2- Intrusion experience: DMP / Bosch Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)