1+ months

Service Specialist

Medina, OH 44256

At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment.

We are seeking experienced field service technicians to troubleshoot, repair, and perform preventive maintenance on security equipment including alarm systems, video, access control and fire systems.

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1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; installs projects as necessary.

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint Technologies is the customer\u0026rsquo;s first choice for service.

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.\u0026nbsp; May install, configure, and support a variety of network systems and equipment for assigned projects.

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.\u0026nbsp; Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provides technical support to end users and field labor when applicable.\u0026nbsp; Proactively seeks technical guidance from more experience staff for difficult and unusual situations.

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Keeps up to date and informed on all company products, services and policies.

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

10.\u0026nbsp;\u0026nbsp; Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

11.\u0026nbsp;\u0026nbsp; Performs other duties and responsibilities as requested or required.

Categories

Industry

  • Information Technology
Posted: 2021-09-16 Expires: 2021-11-16

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist

Convergint Technologies
Medina, OH 44256

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