1+ months

Security Service Technician Supervisor - Austin, TX

Austin, TX 78701

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician Supervisor.

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Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer\u0026rsquo;s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.\u0026nbsp; We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

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What you\u0026rsquo;ll do with \u0026ldquo;Our Training and Your Experience\u0026rdquo;

  • Responsible for maintaining a high level of quality and safety assurance.\u0026nbsp; Inspect work quality and methods, ensuring adherence to safety programs/standards.

  • Provide training and development planning and implementation for Specialists.\u0026nbsp; Deliver technical training as well as soft skills.

  • First level of technical support coordination for Specialists.\u0026nbsp;

  • Ensure processes and standards involving Specialists are properly implemented.\u0026nbsp;\u0026nbsp; This includes scheduling, iCare use, troubleshooting, customer satisfaction, timesheets (completed and approved on time), JHA\u0027s, etc.\u0026nbsp;

  • Provide high level field support for urgent or troubled work orders/CSP\u0026rsquo;s.\u0026nbsp; May perform some specialist tasks for specific work orders/CSP\u0026rsquo;s.

  • Ensure Specialists have proper tools and equipment and that they are maintained properly. This includes field/hand tools, as well as cell phones, vehicles, etc.

What You\u0026rsquo;ll Need

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
  • Solid technical skills and/or experience.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.
  • A valid driver\u0026rsquo;s license with a clean driving record.
  • Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

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Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.\u0026nbsp;We offer a variety of programs and exceptional benefits to all of our colleagues:

  • Company Holidays and Paid Time Off
  • Fun \u0026 Laughter Day Off
  • Medical, Dental \u0026 Vision Plan
  • Life insurance \u0026 Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more\u0026hellip;

Requirements:

Education: High School Diploma

Minimum Experience: 3-5 years, trade school or equivalent experience.

Preferred Experience: (but not required):\u0026nbsp; relevant field service experience. Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.

Preferred Experience: (but not required):\u0026nbsp; Relevant field service experience.

  • CCTV experience: Milestone / Genetec
  • Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
  • Intrusion experience: DMP / Bosch

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Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Categories

Industry

  • Information Technology
Posted: 2021-10-20 Expires: 2021-12-28

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Security Service Technician Supervisor - Austin, TX

Convergint Technologies
Austin, TX 78701

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