1+ months

Service Specialist Supervisor - Austin, TX

Austin, TX 78701

Coordinating and scheduling of Service Specialists.\u0026nbsp; Properly align specialists to service tasks according to specialist\u0026rsquo;s skill set.\u0026nbsp; Verify that appropriate individual licensing and/or certifications are in place.

Responsible for maintaining high level of quality and safety assurance.\u0026nbsp; Field checks include inspecting work quality and methods and ensuring adherence to safety programs/standards.

Provide training and development planning and implementation for Specialists.\u0026nbsp; Deliver technical training as well as soft skills.

First level of technical support coordination for Specialists.\u0026nbsp;

Ensure processes and standards involving Specialists are properly implemented.\u0026nbsp;\u0026nbsp; This includes scheduling, iCare use, troubleshooting, customer satisfaction, timesheets (completed and approved on time), JHA\u0027s, etc.\u0026nbsp;

Provide high level field support for urgent or troubled work orders/CSP\u0026rsquo;s.\u0026nbsp; May perform some specialist tasks for specific work orders/CSP\u0026rsquo;s.

Ensure Specialists have proper tools and equipment and that they are maintained properly. This includes field/hand tools, as well as cell phones, vehicles, etc.

Categories

Industry

  • Information Technology
Posted: 2022-05-04 Expires: 2022-07-04

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist Supervisor - Austin, TX

Convergint Technologies
Austin, TX 78701

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