1+ months

Service Specialist Supervisor - Seattle, WA

Renton, WA 98057

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist Supervisor.

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\u0026nbsp;Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer\u0026rsquo;s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.\u0026nbsp; We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

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What you\u0026rsquo;ll do with \u0026ldquo;Our Training and Your Experience\u0026rdquo;

  • Manage the Field Fire Inspection Specialist team, including colleague development and performance management.
  • Supervise team for efficient work activities related to work order and CSP scheduling, inspections, troubleshooting, and repair.
  • Ensure services are executed within budget, on time, and with a high degree of customer satisfaction.
  • Implement quality assurance, field-related safety practices, processes and standards.\u0026nbsp;
  • Properly align Specialists to inspection according to Specialist\u0026rsquo;s skill set.\u0026nbsp; Verify that appropriate individual licensing and/or certifications are in place.
  • Responsible for maintaining high level of quality and safety assurance.\u0026nbsp; Field checks include inspecting work quality and methods and ensuring adherence to safety programs/standards.
  • Provide training and development planning and implementation for Specialists.\u0026nbsp; Deliver technical training as well as soft skills.
  • Supervise Inspections Specialists, and/or other team members.\u0026nbsp; Recruit and hire colleagues as required.\u0026nbsp; May perform managerial responsibilities including but not limited to:\u0026nbsp; mentoring, coaching and developing colleagues; performance management; planning, assigning and directing work; and service related budgets.
  • Ensure processes and standards involving Specialists are properly implemented.\u0026nbsp;\u0026nbsp; This includes scheduling, iCare use, troubleshooting, customer satisfaction, timesheets (completed and approved on time), JHA\u0027s, etc.
  • Responsible for instilling a safety-conscious culture within the team.\u0026nbsp; Ensure all relevant and required safety training and safety certificates have been obtained (e.g. safety cards for a particular jurisdiction, CPR, First Aid, OSHA certifications, etc.)\u0026nbsp; May coordinate with other colleagues and/or leaders in order to achieve full safety compliance.
  • Ensure Specialists have proper tools and equipment and that they are maintained properly. This includes field/hand tools, as well as cell phones, vehicles, etc.
  • Participate in internal CSP review meetings and service turnover meetings.
  • Proactively coordinate and communicate with Operations Managers, Service Managers, Sales Executives and other CTC / CDC resources as required to support customer satisfaction and the overall financial success of the service business.
  • Performs other duties and responsibilities as requested or required.

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What You\u0026rsquo;ll Need

  • Customer Focus \u0026ndash; Maintaining awareness of and seeking to meet of the needs and wants of the customer
  • Excellent communication skills both oral and written
  • Leadership Orientation \u0026ndash; Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department
  • Initiative \u0026ndash; Engages in proactive behavior and looks for new service opportunities
  • Adaptability \u0026ndash; Responds effectively to changes in situation or information
  • Strong financial analytical skills including cost control
  • Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills
  • Strong team leadership, team building and facilitation skills

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\u0026nbsp;Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.\u0026nbsp;We offer a variety of programs and exceptional benefits to all of our colleagues:

  • Company Holidays and Paid Time Off
  • Fun \u0026 Laughter Day Off
  • Medical, Dental \u0026 Vision Plan
  • Life insurance \u0026 Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more\u0026hellip;

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Requirements:

Education Requirements:

  • Associate\u0026rsquo;s degree or equivalent experience
  • Minimum of five years of previous, relevant field or field management experience
  • Experience in one or more of the following industries preferred: electronic security, fire alarm \u0026 life safety, building automation, and/or healthcare services
  • Previous service supervisory experience desirable

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Certifications \u0026 Licenses:

Industry-specific certifications and/or licenses are desirable; Must have a valid driver\u0026rsquo;s license with a clean driving record.

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Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Categories

Industry

  • Information Technology
Posted: 2022-04-26 Expires: 2022-07-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Specialist Supervisor - Seattle, WA

Convergint Technologies
Renton, WA 98057

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