7 days old

Service Supervisor

Blaine, MN 55449

Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales, and other service duties. This is a line position that is either field- or office-based and is responsible for the effective management of resources, costs, safety, quality assurance, and customer satisfaction for the delivery and expansion of the existing service base. The position typically supervises Field Specialists, Service Specialists, Service Coordinators, and/or Inspectors in all aspects of service delivery. The financial impact is measured in the growth and delivery of Service products in the local CTC market.

Job Skills required:

* Leadership Orientation \u0026ndash; Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department
* Customer Focus \u0026ndash; Maintaining awareness of and seeking to be an advocate for the needs and wants of the customer
* Excellent communication skills both oral and written; high level of professionalism
* Initiative \u0026ndash; Engages in proactive behavior and looks for service opportunities
* Adaptability \u0026ndash; Responds effectively to changes in the situation, information, or urgency
* Advanced financial analytical skills including cost control (e.g. gross margin calculations)
* Excellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skills
* Strong team building and facilitation skills
* Developing project\u0026nbsp;management experience in a technical environment (fire alarm systems and/or electronic security systems)

Categories

Industry

  • Information Technology
Posted: 2021-10-12 Expires: 2021-11-12

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Supervisor

Convergint Technologies
Blaine, MN 55449

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