28 days old

Service Supervisor - Ojo Technology (Fremont. CA)

Pleasanton, CA 94588
**Description** Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor you are responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales and other service duties. This is a position that is office-based and responsible for the effective management of resources, costs, safety, quality assurance and customer satisfaction for the delivery and expansion of the existing service base. The position typically supervises all workers involved in service delivery. As a Service Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Supervisor. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What youll do with Our Training and Your Experience + Oversee all elements of job and contract management, including manpower scheduling, material procurement and/or cost control. Proactively communicates service schedules, service change proposals and related service activities on a regular basis with customer and seek to continuously improve customer satisfaction. + Responsible for maximizing safety and quality assurance on all assigned service tickets. + Maintain good customer relations, includes prompt response to customer requests and maintaining frequent customer contact. Conducts business reports to measure and track customer service and satisfaction levels. Acts as our customers best service provider at all times thereby ensuring Convergint Technologies is the customers first choice for service. + Responsible for the administration of services, and/or colleagues who support estimating, pricing, quoting, order processing, and service billings. Carefully monitors all financial aspects at each step of service (costing, invoicing, billing time, revenue, margins, etc.). + In collaboration with Sales, ensures timely contract renewal process is in place. Cultivates and maintains existing accounts and actively pursue new service and system expansion opportunities with existing service base. Ensures renewals for expiring contracts for accounts without an assigned Account Executive. + Effectively communicates service requirements to service team and wider organization as and when required, and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports. + Supervises colleagues in a manner that maintains morale, skills proficiency and productivity. Recruit and hire colleagues as required. May perform limited range of managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management; service budget. May oversee subcontractor selection process and performance. + Performs other duties and responsibilities as requested or required. What Youll Need + Leadership Orientation Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department + Customer Focus Maintaining awareness of and seeking to be an advocate for the needs and wants of the customer + Excellent communication skills both oral and written; high level of professionalism + Initiative Engages in proactive behavior and looks for service opportunities + Adaptability Responds effectively to changes in situation, information or urgency + Advanced financial analytical skills including cost control (e.g. gross margin calculations) + Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills + Strong team building and facilitation skills Company Benefits and Perks Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + And much more Requirements: Education: College degree, trade school, and/or equivalent experience Experience: Experience in 1 or more of the following industries: electronic security, CCTV, access control, and/or fire alarm & life safety Preferred Experience: (but not required): + Bachelor's degree in a related field + 3+ years of field service, project management or relevant engineering + Established experience in administration, business, or management + Previous service supervisory experience Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant. **Qualifications** **Behaviors** **Preferred** + **Enthusiastic:** Shows intense and eager enjoyment and interest + **Team Player:** Works well as a member of a group + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well **Motivations** **Preferred** + **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization + **Self-Starter:** Inspired to perform without outside help Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



  • Information Technology
Posted: 2023-05-06 Expires: 2023-07-04

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Supervisor - Ojo Technology (Fremont. CA)

Convergint Technologies
Pleasanton, CA 94588

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