1+ months

Service Supervisor

Pleasanton, CA 94566

Oversees all elements of job and contract management, including manpower scheduling, material procurement and/or cost control. Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction. The position may be office-based or field-based.

2. Responsible for maximizing safety and quality assurance on all assigned projects.

3. Maintains good customer relations, includes prompt response to customer requests and maintaining

frequent customer contact. Conducts annual customer satisfaction surveys to measure and track customer

satisfaction levels. Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint

Technologies is the customer\u0026rsquo;s first choice for service.

4. Responsible for the administration of jobsite services, and/or colleagues who support estimating, pricing,

quoting, order processing, payroll processing, service billings and collections. Carefully monitors all

financial aspects at each step of the project (costing, invoicing, billing time, revenue, margins, etc.)

5. In collaboration with Sales, ensures timely contract renewal process is in place. Cultivates and maintains

existing accounts and actively pursue new service and system expansion opportunities with existing

service base. Ensures renewals for expiring contracts for accounts without an assigned Account

Executive.

6. Effectively communicates project requirements to project team and wider organization as and when

required, and maintains accurate and up to date records of job status, job changes, material flow and other

control records necessary for processing of internal and external reports.

7. Supervises colleagues in a manner that maintains morale, skills proficiency and productivity. Recruit and

hire colleagues as required. May perform limited range of managerial responsibilities including but not

limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work;

performance management; project budget. May oversee subcontractor selection process and

performance.

8. Performs other duties and responsibilities as requested or required.

Leadership Orientation \u0026ndash; Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department

\u0026middot; Customer Focus \u0026ndash; Maintaining awareness of and seeking to be an advocate for the needs and wants of the customer

\u0026middot; Excellent communication skills both oral and written; high level of professionalism

\u0026middot; Initiative \u0026ndash; Engages in proactive behavior and looks for service opportunities

\u0026middot; Adaptability \u0026ndash; Responds effectively to changes in situation, information or urgency

\u0026middot; Advanced financial analytical skills including cost control (e.g. gross margin calculations)

\u0026middot; Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills

\u0026middot; Strong team building and facilitation skills

\u0026middot; Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems)

While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces and exposure to different types of outdoor weather conditions. Risk of electrical shock and/or general hazards found in a construction environment are present.

The colleague must occasionally lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds. Specific vision abilities required by this job in

Categories

Industry

  • Information Technology
Posted: 2022-04-21 Expires: 2022-07-21

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service Supervisor

Convergint Technologies
Pleasanton, CA 94566

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