1+ months

Service/Warehouse Coordinator

Omaha, NE 68182
**Description** **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Warehouse Coordinator. **Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. **What youll do with Our Training and Your Experience** + Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required. May provide support and backup for other areas of the business. + Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service. + Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry. + Completes Service Agreement work orders as required. + Monitors and follows up on subcontractor pricing; processes and approves invoicing. + Administers the check in/checkout process of Technicians in accordance with company safety policy and advises + Supervisors of any missing/late Technicians. + Accurately and promptly enters work order purchase orders into Spectrum and processes orders. + Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction. + Procures Parts/Materials for service work orders. + Provides Service Quotes to customers with the assistance of the Service Supervisor. + Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers, and subcontractors. Meets monthly to discuss expiring contracts and reviews upcoming PM visits. + Establishes and maintains a customer satisfaction follow up and call back procedure and provides senior management with appropriate feedback. Assists with customer satisfaction surveys. + Accurately and on a timely basis, administers Spectrum maintenance, including adding new sites, adding flags and modifying customer site changes. + Provides Specialists with badging and access to customer sites. Ensures that the Specialists have completed all customer specific training. Maintains a log for badging access and training. + Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes. + Acts as our customer's best service provider at all times thereby ensuring Convergint Technologies is the customer's first choice for service. + Receives deliveries in the warehouse. + Electronically receives equipment in our inventory system. + Responsible for warehouse organization and communication to field colleagues of deliveries. + Performs other duties and responsibilities as requested or required. **What Youll Need** + Exceptional telephone and personal customer service skills and ability to work under pressure.Excellent Microsoft Outlook, Excel, and Word skills. + Ability to multi-task. + Technology minded. + Basic financial knowledge and skills, ability to understand basic financials such as accounts receivable/payable, purchase orders, and work orders. + Solid organizational skills and the ability to handle multiple projects tasks simultaneously. + Excellent attention to detail. + Strong verbal, written and interpersonal communication skills. + Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. + Shows initiative regularly engages in proactive behavior and looks for opportunities. + Strong ability to facilitate a collaborative working environment for customers and team members. **Company Benefits and Perks** Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + _And much more_ **Requirements:** Education: High School/GED or equivalent experience Preferred Experience: (but not required): + 1-3 years relevant call center, dispatch, administrative, warehousing or shipping/receiving + Experience in 1 or more of the following industries: electronic/electrical, fire alarm & life safety, data-cable installation and/or building automation Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. **Qualifications** **Behaviors** **Required** + **Dedicated:** Devoted to a task or purpose with loyalty or integrity + **Enthusiastic:** Shows intense and eager enjoyment and interest + **Team Player:** Works well as a member of a group **Preferred** + **Loyal:** Shows firm and constant support to a cause + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well **Motivations** **Required** + **Self-Starter:** Inspired to perform without outside help + **Goal Completion:** Inspired to perform well by the completion of tasks + **Flexibility:** Inspired to perform well when granted the ability to set your own schedule and goals **Preferred** + **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization + **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility + **Peer Recognition:** Inspired to perform well by the praise of coworkers Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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  • Information Technology
Posted: 2022-10-05 Expires: 2022-12-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Service/Warehouse Coordinator

Convergint Technologies
Omaha, NE 68182

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