1+ months

Sr Product Manager II, Customer Journeys

Walt Disney Studios
San Francisco, CA 94103
**Job Summary**


Devices and Distribution (D&D) is a growing product organization within Disney Streaming Services. Were passionate about addressing the exciting and rapidly evolving landscape of consumer devices and distribution platforms.


The D&D charter is to:


+ Deliver broad subscriber reach on existing and new consumer devices

+ Accelerate international growth for our services through global distribution partnerships and integrated marketing, promotion and payment opportunities.

+ Drive a quality, localized experience for international users.

+ Innovate on the user, device and partner lifecycle to drive incremental discovery, signup, engagement and retention.

+ Influence the evolution of partner platform roadmaps to benefit and support our rich user experiences


**Responsibilities**


As the **Sr Product Manager - Customer Journeys, Devices & Distribution** , your job is to define and drive the roadmap for your product areas, leading cross-functional teams of engineering, design, and quality assurance to delight users and achieve positive business impact.


**Your mission is to:**


+ Lead the product vision and roadmap for your product domain, leveraging a broad spectrum of devices to drive subscriber growth, engagement, and footprint expansion.

+ Reach customers on practically _all_ of their video consumption devices, including those from the major Pay TV and Mobile/Internet service operators.

+ Collaborate with Engineering, Product Design, Business Development, Strategic Partnerships, User Research, Marketing, Data, and Customer Service teams to define features that align to business needs.

+ Build and operate a suite of self-service tools to enable distribution partners to bring a long tail of devices to market, integrated with our services, marketing, promotions, and payments offerings.

+ Streamline and unify device/partner lifecycle management across the company, from TV operators and manufacturers to gaming consoles, eventually expanding to all devices and partners.

+ Establish a distribution partner source-of-truth and reporting system.

+ Ensure a consistent user experience by certifying that product requirements are satisfied, primarily through automated workflows.

+ Use process automation to apply business rules and drive uniform adoption.


In success, you would have defined and executed a product roadmap to ensure that we reach customers on all their favorite devices, that we drive users to discover our content and subscribe to our services on their devices, and that we delight customers throughout their usage lifetime with a rich, consistent, convenient and continuously improving experience. Altogether this would result in material positive business impact, as measured in incremental subscribers and revenue.


**Basic Qualifications**


+ Minimum 5 years of experience defining the strategy and roadmap for a product or set of products, ideally large-scale consumer products and technology systems.

+ Experience with the full product lifecycle, from initial concept and product discovery to launch and product optimizations post-launch.

+ Previous work with external partners and advocating for the best customer experience.

+ Adept at user-centric design and data-informed decision making.

+ Effectively collaborates with engineering and defines technical requirements.

+ Outstanding communication skills rooted in structured problem solving with experience bringing clarity through all levels of the organization.

+ Preferred experience working on video streaming, consumer devices, or similar consumer products.


**Job ID:** 10012252

**Location:** San Francisco,California

**Job Posting Company:**
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Posted: 2022-08-09 Expires: 2022-10-24

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Sr Product Manager II, Customer Journeys

Walt Disney Studios
San Francisco, CA 94103

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