1+ months

Sr. Program Manager, Change Management

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At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we€™re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are looking for a dynamic, organized self-starter to join our Flex Change Management team as a Sr. Program Manager. The role will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives.

Job responsibilities include:
· Change Management Lead to drive highly complex customer impacting change
· Drive program objectives €“ define business requirements, translate requirements into project plans, manage implementation activities across large group of stakeholders, develop and execute rollout plans and ongoing support.
· Scale services and tools €“ design processes that scale with the business€™ growth in volume, complexity, and geographic dispersion.
· Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make trade offs and propose corrective actions to keep initiatives moving forward
· Collaborate and build relationships with cross functional teams to ensure seamless execution and process excellence
· Proactively identify areas for process improvement and automation, identify gaps, conduct root-cause analysis, and drive solutions
· Define, track and communicate appropriate performance measurements to stakeholders, status reporting to leadership, create reports and metrics to facilitate analyses driving data-driven decision making
· Relentlessly advocate for DPs and strive to simplify and improve their experience and that of their drivers


· Bachelor€™s degree or 7+ years program/change management experience in a corporate environment
· Proven expertise in leading complex programs across multiple geographies globally, working with cross functional teams
· Ability to communicate effectively, tailoring approach and messages effectively to the specific needs of the audience
· Detailed oriented with the ability to use judgement and instinct to make decisions
· Excellent collaboration, influencing, and change agent skills
· Excellent motivational and organisational skills


· Master€™s Degree in business administration or related discipline
· PMP Certification or formal qualification in change management
· Experience with Agile and Design Thinking methodologies
· Continuous Improvement experience
· Experience with program/change management experience in a corporate environment
· Experience in leading complex programs across multiple geographies globally, working with cross functional teams
· Experience working with cross-functional teams to deliver results.
· Excellent written and verbal communications skills.
· Possess a high level of business judgement and acumen.
· Ability to build quantitative reporting and dashboards

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Jobs Rated Reports for Computer Programmer

Posted: 2021-07-14 Expires: 2021-10-11

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Computer Programmer
59th2019 - Computer Programmer
Overall Rating: 59/199
Median Salary: $84,280

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