1+ months

Success Programs Manager - Denmark

Cisco
Denmark, WI 54208

Who Youll Work With

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Success Programs Manager (SPM) role is a position within our Customer Success team that drives software adoption through Success Program delivery in Denmark.

What Youll Do

As the Success Programs Manager (SPM) you act as the country adoption lead for Denmark, with key responsibilities such as:

  • Engage and align with senior sales leadership and Cisco Customer Experience (CX) teams to drive adoption of Cisco software solutions with our customers.
  • Work with top partners in Denmark to drive adoption and a customer success motion in a scalable manner.
  • Understand customer expectations and their business needs to drive the adoption of our solutions. Orchestrate and engage our technical experts to deliver customer engagements to shorten time to value.
  • Increase the likelihood to renew and highlight upsell opportunities by making sure customers are fully applying Cisco solutions and realize value. Engage with customers and work closely with the Cisco sales teams to hand over expansion and opportunities for growth.
  • Orchestrate the programmatic execution of the Success Program by demonstrating digital assets, webinars and workshops. Coordination across internal stakeholders partners and customers to remove barriers and accelerate customer lifecycle progress. Coordinate live or virtual customer events and organize, host and/or deliver non-technical content as needed

Who You Are

  • You have a customer success background or a sales background with a strong customer success attitude either in a large corporate or in a start-up and are proficient in agile processes and cloud-based business models / recurring business models
  • You have successfully adopted and implemented business and process improvements
  • You are strong at mitigating customer risk within the region assigned, demonstrating digital tools and programs to advance customers through the adoption with a customer first mind-set
  • You have driven multiple programmatic efforts for customer adoption, utilization, and growth working collaboratively with internal CX teams, Sales Account teams and Partners within assigned region
  • You have a working knowledge of Ciscos core architectures, business strategies, industry trends and best practices to drive customer success at scale
  • You are a self-starter that can bring structure to ambiguity
  • You excel in building positive relationships and have excellent communication skills
  • You have bachelor plus 5 years related experience, or master with 3 years of related experience
  • Danish language proficiency plus strong communication skills, both written & spoken in English

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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Posted: 2022-08-12 Expires: 2022-10-08

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Success Programs Manager - Denmark

Cisco
Denmark, WI 54208
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