25 days old

Systems Support Specialist - P206774

West Valley City, UT 84119
  • Job Code
    P206774

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for leading projects from original concept through final implementation. Manages project planning, execution, timing, functionality, quality, and cost decisions. Aligns and coordinates customer requests and installation. Maintains documentation of existing applications, processes, test procedures, test results, detailed process flows, and action plans. Assists with facilitating multi-channel process reviews.

Responsibilities

  • Partners with operations to prepare training, huddles, and other communications to stakeholders, facilitators, and partners. Validates enhancements are working properly in production.
  • Partners with technology and operation teams to resolve system issues, coordinates resolutions, and documents future needs. Researches and answers all related questions to the team email box.
  • Develops and manages technical solutions to fulfill business needs, resolve issues, and enhance the company's efforts to define, analyze, and document requirements. Understands the needs of stakeholders and translates requirements into solutions. Identifies all areas that changes will impact. Partners with vendors to implement changes and enhancements for impacted systems.
  • Prepares implementation and test plans. Identifies all possible impact scenarios. Tests, analyzes, and validates detailed functional specifications. Guides and defines enhancements for user interfaces, test planning, test execution, and implementation.
  • Utilizes processes and systems to track and manage project progress.

Position can be located in Lake Park, Utah or Phoenix, Arizona

Minimum Qualifications

At a minimum, here's what we need from you:

  • 2+ years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related field

Preferred Qualifications

If we had our say, we'd also look for:

  • Associate's Degree in Business Technology, Information Systems, Business Administration, Graphic Design, or related field
  • PMP, Product Owner, or related certification
  • In lieu of a degree, 4+ years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related field
  • Python and Selenium experience
  • Automated testing experience

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-08-28 Expires: 2019-09-27

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Systems Support Specialist - P206774

Discover
West Valley City, UT 84119

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