1+ months

Team Leader/Closing Manager - P201995

Phoenix, AZ 85003
  • Job Code
    P201995

Team Leader, Closing in Discover's Home Equity Department

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Provides high-quality and efficient customer service through the daily management of a team. Responsible for hiring, motivating, recognizing, rewarding, coaching, counseling, and training direct reports. Responsible for overall team development, performance, and customer experience while adhering to regulatory requirement.

Responsibilities
  • Recommends improvements to processes and procedures to improve overall performance, results, and customer experience. Supports and drives change initiatives.
  • Manages a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.
  • Performs general administrative tasks, including timekeeping, Workday transactions, access requests, etc.
  • Manages team performance to achieve or exceed established goals. Proactively monitors daily activities of direct reports. Implements and executes established business strategies. Manages workflow through the delegation and reassignment of work activities. Develops contests and awards that increase employee loyalty and focus.
  • Provides guidance to employees on how to handle challenging issues. Utilizes discretionary authority to approve exceptions to procedures to resolve escalated issues. Monitors feedback on a regular basis and escalates issues as appropriate. Maintains emotional consistency during times of ambiguity.
  • Documents coaching, counseling, and corrective action of direct reports. Ensures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws.

Individuals in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in DISCOVER FINANCIAL SERVICES sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.



Minimum Qualifications

At a minimum, here's what we need from you:

  • High School Dilomia or GED required
  • 2+ years of experience in Collections, Customer Service, General Call Center
Preferred Qualifications

If we had our say, we'd also look for:

  • 4+ years of experience in Collections, Customer Service, General Call Center
  • In lieu of a Bachelor's Degree, 2+ years of experience in leading/managing employees

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-06-30 Expires: 2019-10-04

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Team Leader/Closing Manager - P201995

Discover
Phoenix, AZ 85003

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