20 days old

Technical Content Writer (Lead Business Analyst) - P187210_S2

Houston, TX 77002
  • Job Code

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for formulating system scopes and objectives relative to the business plans and industry requirements. Provides technical guidance concerning the business implications of the application of systems. Provides technical consulting on complex projects. Analyzes business and user needs, documents requirements and translation them into system requirement specifications. Develops project plans, creates test cases, executes and supports tests, creates implementation plans, assigns and reviews work of the team, and coordinates the installation of solutions. Advises and coaches team members.


  • Develop technical written and visual content for payment services products.
  • Proofs all technical material for accuracy and consistency. This includes verbiage for voice and grammar, graphics for design and layout, and adherence to established style guides.
  • Prepares final layouts for publishing and printing.
  • Demonstrates ability and aptitude to become familiar with our payment industry products and services, independently, and by hands-on experience.
  • Delivers on multiple concurrent assignments, complete writing assignments on time and within set quality standards on clarity, conciseness, branding and style.
  • Conduct usability tests and user interface reviews.
  • Design, develop, and maintain content deliverables in many formats to best meet the users' needs
  • Create products that conform to the company content and quality assurance standards
  • Participate in backlog grooming, release planning, sprint planning, and design discussions as part of the Agile Release Train
  • Research and translate technical content into client-oriented consumable information for technical and non-technical audiences.
  • Conduct usability tests and user interface reviews.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Project Management, Business, Information Technology, or related field
  • 8+ years of experience in Business Analyst, Project Management, Scrum Master, or related field

Preferred Qualifications

If we had our say, we'd also look for:

  • Strong knowledge of Microsoft Office suite, including Word, Excel, PowerPoint.
  • Experience with Adobe Acrobat Pro; Adobe FrameMaker; Marketing Cloud; Pardot; Salesforce; SharePoint.
  • Proven experience creating end-user documentation of various forms such as training manuals, online training content, user guides and technical whitepapers.
  • Proven experience working with multiple groups of people to gather business and technical requirements for documentation, and delivering on multiple concurrent projects.
  • Strong ability to acquire, synthesize, and present technical Information
  • Ability to understand customer knowledge level and produce content that meets customer needs
  • Good command of grammar, spelling, and technical writing maxims
  • Working knowledge of effective business communication
  • Strong, self-motivated work ethic
  • Highly intelligent, creative, and innovative
  • Strong personal drive for quality
  • Commercial software documentation experience in a team environment
  • Knowledge of the information gathering and writing process for technical content
  • Experience producing documentation in an agile development environment
  • Working knowledge of principles for producing task-oriented documentation
  • Experience in research through hands-on use of the products
  • Excellent in time management, organizational, communication, and interpersonal skills
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-09-27 Expires: 2019-10-27

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Technical Content Writer (Lead Business Analyst) - P187210_S2

Houston, TX 77002

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